Monday, May 08, 2006

Finger on the Pulse

On Thursday, 4 May, from 3 to 4:30 I spent some enjoyable time at Brent Roberts' presentation, "Finger on the Pulse: Measuring Your Library's Services for Quality." First of all, Brent is a dynamic speaker and I took notes on his presenation style to incorporate in my own presentations.

According to Brent's presentation, the tasks involved in Outcomes Assessment include six tasks: 1. Select a Program for Outcome Assessment. 2. Determine the Interim and Long-Range Outcomes. 3. Make Outcomes Measurable. 4. Design the Data Plan. 5. Make the Most of Your Results. Interim outcomes are short-term benefits while long-term outcomes become visisble and usable some 2 years after the program.

Mr. Roberts also brought in the relationship of Bloom's Taxonomy to measuring the quality of library services for quality. Results of the study would be best used through interpretation of the results, communication of the results, and using the results to move forward.

Brent recommended a book for further reading: Rubin, R.J. (2006). Demonstrating Results: Using Outcome Measurement in Your Library. Chicago, IL: ALA. OCLC:61451521

Rich

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